What does DEX offer customers?

DEX & Company is a unique one-stop original design manufacturer (ODM) service for worldwide customers who need embroidered caps, hats, patches and emblems. DEX handles the entire process for you, from order receipt to delivery. We can design your products, manufacture them in our factories, handle all the necessary customs clearing and find the best methods to ship your order to your door. Simply stated, we handle the headaches, overcome any language barriers that can lead to misunderstandings, monitor your order every step of the way and see to it that you receive your order when you expect it. With headquarters in Hong Kong and offices in Japan and North America, we are a multi-national organization that offers the best prices and services in headwear in the world today.

Why should you buy from DEX & Company?

We know our customer service, responsiveness, product quality and manufacturing are the best available anywhere. Moreover, the efficiency of our operations generally adds up to our customers receiving a better price and faster turn around from order to delivery. We have learned from long experience about all the possible stumbling blocks outsource buyers can face. That’s why we have structured our entire organization to circumvent these problems and always deliver the products you want, at a better price, when you want them.

How does DEX compare to other trading companies?

DEX is a single and direct source to China’s embroidered headwear market. No company understands the cap and hat embroidery market better than DEX. We have manufacturing facilities that are equipped with 300 in-house Barudan and Tajima embroidery machines which are widely acknowledged as the best in the world. DEX is the only company that maintains an experienced quality control manager on-site at every manufacturing facility in China. This ensures that all orders receive consistent quality for any quantity order across the entire fabrication process. In addition this guarantees that we keep you up-to-date on the progress of your order through out the entire process via daily e-mail communication. You will never experience the traditional problems with DEX as your global outsource partner.

How long will it take to receive my order?

While very-large orders may take a bit longer, our average turnaround time is approximately ten (10) days from the time a customer approves our sample(s).

Does DEX & Company have a minimum order?

For caps and hats, the minimum order is 500 pieces; for beanies and embroidery patches, 1,000 pieces.

Is there a charge for delivery?

Yes. But DEX & Company will select the best shipping method as determined by your location and any special requests.

How does DEX & Company expect payment to be made?

Payment terms are 30% upon order confirmation and then the remaining 70% to be paid upon shipping your order.

How can we contact DEX & Company?

You can reach us by e-mail to: sales@DEXsources.com and our representative will help you. In the U.S., you can also reach us by email at: us.sales@DEXsources.com or call our sales office in California at (1) 702 336 6580.